To ensure that your hospital stay “ or that of your loved ones – doesn’t result in a hospital bill that you can ill afford, it is best to know exactly what your obligations are right from the start “ at the admission counter. Here are some commonly-asked questions.
Yes, you do. The amount depends on the type of accommodation, operation/ procedure required, estimated length of stay and whether you are paying by Medisave.
Depending on your condition, the Hospital may have to inform your doctor about your situation and decide whether admission is necessary.
The deposit will be used to pay for your hospital bill. If the deposit is more than the Final Bill size, the Hospital will refund you by cheque after your discharge. Otherwise, you will need to top up the balance during your stay or when you are discharged.
You should inform your doctor about your financial status and discuss with him about alternative treatment plans which may be more affordable for you. You should be responsible in making arrangements to settle the bill at discharge as agreed during admission. If you have financial difficulties due to unforeseen circumstances, please approach any of our staff at the Business Office for advice.
Your estimated Bill will depend on the type of accommodation, estimated length of stay, diagnosis, type of operation and procedures ordered by your doctor upon admission.
Typical hospital charges may include accommodation, laboratory tests, diagnostic imaging services, use of the operating theatre, equipment usage, medicines and nursing services.
Patients are required to settle an Interim Bill in full upon discharge, and any outstanding balance “ if any“ upon receiving the Final Bill.
Several interest-free credit card installment plans are available at Mt Alvernia. Please contact our staff at the Business Office for more information.
Requests to pay by installment outside of the credit card schemes are considered on a case-by-case basis and subject to approval by the Hospital. They are reserved only for truly needy cases and the patient will be required to provide information on his financial background, which may include salary slips, CPF statements, and other bills to show monthly expenses.
The Hospital will try to prepare the Final Bill upon discharge, however, this may not be possible if it is on a weekend/public holiday/after office hours. If you have a Visa, Master or AMEX credit card, you may provide us with your card number and card expiry date so that the Hospital can charge to your card only when the Final Bill is issued.
Note: All information is correct as at 30 Oct 2009. If you have any other queries on billing, please call (65) 6347 6662 for assistance.