Room Reservation
Your doctor or the clinic staff will make the necessary booking for your admission to our hospital. We will be able to confirm the availability of room type only at the time of admission. This is due to the uncertainty of patients’ discharges and emergency admissions. However, most of the time, patients are admitted to the rooms of their choice. Should your choice of room be not available during admission, we assure you that we will make the transfer to your preferred room type as soon as it is available.
Choice of Accommodation
You may choose form the following room types:
- Family Suite
- Single Room
- 2-Bed Room
- 4-Bed Room
- 6-Bed Room (not available for maternity patients)
All rooms are tastefully furnished, air-conditioned and equipped with attached bathroom and toilet facilities, telephone and television with in-house movies except for 6-Bed rooms, in which televisions are not available.
Please note that in consideration of patients’ need to rest, only one companion is allowed in single rooms and there is a daily charge for the companion, which includes all meals.
Registration
Inpatient admission (24 hrs)
Please register at the Business Office located at Level 1.
Day surgery admission
Please register at the Day Surgery Centre located at Level 4.
Pre-Admission
To expedite the admission process, you may click here for Pre-Admission Registration.
Admission
Please check into our hospital at the appointed time as requested by your doctor. You or a member of your family will be asked to provide information and to complete some documents.
For surgical patients
If your surgery is scheduled for the same day as your admission, please check into the hospital at least 2 hours prior to surgery time.
If you are having a major surgery, please come to the hospital one day before the surgery for the necessary blood tests as arranged by your doctor.
Instructions for what you should and should not do will be provided by your surgeon prior to your surgery. Please remember to follow your surgeon’s instructions on whether or not you need to fast before your surgery.
For day surgery patients
It is advisable not to drive yourself home after the surgery. Please arrange for someone like a member of your family or friend to accompany you home instead.
What To Bring
Original Documents
- Identity Card or Birth Certificate (if under 12 years old) or Passport (for foreigners), Spouse’s/Parent’s Identity Card
- Doctor’s Admission Letter
- Previous medical health reports e.g. X-Ray, Laboratory Reports, Blood Test Results, etc.
- Letter of Guarantee from your employer / insurance company if part or all of your medical expenses are to be borne by your company / insurance company.
- A list of all medications you are presently taking, and the dosage.
Personal Items
- Pyjamas or night dress
- Non-slip slippers
- Personal Toiletries
For the Expectant Mother*
- Night dresses with front opening to facilitate breastfeeding
- Personal toiletries
- Socks (to be worn in the Delivery Suite)
- Original marriage certificate for registration of baby’s birth certificate
*It is advisable to pack what you need one month before your expected delivery
For the Newborn
- 2 pairs of mittens
- A set of baby clothing to be worn during discharge
- A baby wrapper or blanket
Valuables
Please do not bring along excessive cash and valuables. Please leave your valuables at home as the hospital will not be able to accept responsibility for any losses.
Deposit
You will need to make a deposit on admission. You can pay your hospital deposit by cash, NETS or credit card.
If the total bill exceeds a certain amount, a notice will be given to you, informing you to top up your deposit during your hospital stay.
If your company is registered with our hospital for credit facilities, or if you are covered by medical insurance, please present a Letter of Guarantee from your employer or insurance company. This letter exempts you from paying a deposit on admission.
Use of Medisave Account
You can use Medisave to cover hospitalization and day surgery expenses. However it does not cover outpatient expenses except those treatments approved by the Ministry of Health.
There is a limit on the amount claimable. Medisave withdrawal limit per day for inpatients is $450 and $300 for day surgery.
In addition, surgery fees of between $250 and $7,550 are claimable depending on the type of surgery.
For Maternity Patients
Our Childbirth Education classes are specially designed by a team of parentcraft specialists, physiotherapists and dietitians to help you and your partner understand and appreciate the different stages of childbirth. This programme consists of six sessions conducted weekly.
For enquiries, please call the Alvernia Parentcraft Centre at 6347 6641 between 9am to 5pm (Mon to Fri) and 9am to 1pm (Sat). To register online, please click here.